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Get the latest NHS information and advice about coronavirus (COVID-19)
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Self-isolation and treating symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
People at high risk
Advice for people at higher risk from COVID-19, including older people, people with health conditions and pregnant women.
Long-term effects (long COVID)
Find out about the long-term effects coronavirus can sometimes have and what help is available.
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.
Using the NHS and other health services
Find out about changes to using health services, such as GPs and hospitals, because of COVID-19.
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Download the NHS COVID-19 test and trace app
Heavitree Health Centre, South Lawn Terrace, Heavitree, Exeter, EX1 2RX, EX1 2RXTel: 01392 281101
The NHS operates a zero tolerance policy with regard to violence and abuse, and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse. In this situation we will notify the patient in writing of their removal from the list, and record in the patient's medical records the fact of the removal and the circumstances leading to it
You can now register to receive information by text message on your phone.
We are offering appointments reminders, and also your doctor may notify you of the results of any tests you have at the practice.
If you wish to opt in for this reminder service please let the staff or your GP know that you are happy to receive information via SMS text message, and we can amend your record accordingly. Alternatively you can email the practice at firstname.lastname@example.org - and provide your mobile number. The reception staff will then enroll you for the reminder service.
Please note it is your responsibility to keep the practice informed of any changes to your personal details, to ensure we hold the correct mobile telephone contact details for you.
There has been a change in thinking about the need for testing urine samples for routine reviews in the wake of more useful blood tests we now have available.
In the future the nurses can advise you if a urine sample is required when you attend for review blood tests – you will not be asked routinely to bring one to your appointment.
This doesn't currently alter the need for urine samples if you think you have a urine infection or 'cystitis'. In these cases, please still bring a sample for testing. White topped urine pots can be collected from the reception desk for this purpose.
We will no longer be asking new patients to bring a urine sample to their new patient check appointment at the practice.
All the staff and doctors at the South Lawn Medical practice want to make sure we communicate with our patients and visitors in the best possible way.
We are looking at developing our letters and leaflets to make sure we have them available in a range of formats so people can choose which they find easier to understand.
For a range of leaflets and advice in an "easy to read format" - you can visit http://www.easyhealth.org.uk/ . They offer a range of leaflets and materials, many of which are free, and all are easy to download and use. Topics include food and excercise, managing health problems and conditions, and certain examinations and procedures.
They also have a range of health videos - all of which are free, which may help with more information about what to expect when you visit the doctor or the hospital.
Please do let the receptionist or doctor know if you would like them to print an easy read leaflet for you, or use it to explain your consultation. If you would like a longer appointment with the doctor or nurse, please ask the receptionist when you book. They will always do their best to help with these requests.
We have just published some useful videos online - these have been made at the practice and help demonstrate things like using an inhaler correctly, how to use the check in machine when you arrive for your appointment and other things you may find useful. You can follow the link to the webpage here from here https://www.youtube.com/user/SouthLawnMed.
We offer an online system for ordering medication and booking apppointments, and we also offer an SMS (text messaging) reminder service for appointments.
Please speak to a member of the reception team if you would like any further help with accessing online services, or if you have any special needs with regards to how we communicate with you, and we will try our best to assist.
Exeter Foodbank provide emergency food and supplies for patients within the area who are struggling to make ends meet.
Vouchers for Exeter foodbank can be obtained from the Citizens Advice Bureau, or Devon County Council. Unfortunately GPs at the Practice are not able to issue vouchers for the Foodbank, but you can visit the website for more information: http://exeter.foodbank.org.uk/
Every year, millions of us visit our GP with minor health problems that can be easily resolved without a doctor's appointment.
It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete's foot. By visiting your pharmacy instead, you could save yourself time and trouble.
Keeping a well stocked medicine cabinet at home can help you treat many minor ailments. Colds, coughs, indigestion and many other minor complaints can all be treated with medicines that are available over the counter.
Your pharmacist can advise on what you might find useful to keep in your medicine cabinet. Always follow the instructions on the medicine label and consult your doctor if the illness continues or becomes more severe.
Pharmacists offer professional free health advice at any time - you don't need an appointment. From coughs and colds to aches and pains, they can give you expert help on everyday illnesses. They can answer questions about prescribed and over-the-counter medicines. Your local Pharmacist can also advise on healthy eating.
Pharmacists can also advise on health eating, obesity and giving up smoking. Some pharmacists have private areas where you can talk in confidence. They may suggest you visit your GP for more serious symptoms. It is possible to purchase many medicines from the chemist without a prescription. Watch this short video on how you can get the most out of your local pharmacy
NHS Walk-In Centres offer convenient access to a range of NHS services for patients based in England only. You can receive treatment for many ailments including:
NHS Walk In Centres treat around 3m patients a year and have proved to be a successful complementary service to traditional GP and A&E services. Some centres offer access to doctors as well as nurses. However, they are not designed for treating long-term conditions or immediately life-threatening problems.
Major A&E departments assess and treat patients who have serious injuries or illnesses. Generally, you should visit A&E or call 999 for emergencies, such as:
If you're injured or seriously ill, you should go, or be taken, to A&E. If an ambulance is needed you can call 999, the emergency phone number in the UK. You can also dial 112, which is the equivalent for the European Union.
Major A&E departments offer access 365 days a year and usually open 24 hours a day. Be aware that not all hospitals have an A&E department.
Acute diarrhoea is usually caused by a viral or bacterial infection and affects almost everyone from time to time. A common cause in both children and adults is gastroenteritis, an infection of the bowel.
Bouts of diarrhoea in adults may also be brought on by anxiety or drinking too much coffee or alcohol. Diarrhoea may also be a side effect of a medication
NHS Symptoms, causes, treatment and information
Macmillan Cancer Support Diarrhoea as a result of cancer treatments
To save them on your computer, right-click on any of the links below and then click 'Save Target As..." . Click on any of the links below to play the audio files:
Burns - Explains the immediate treatment for burns and scalds.
Fits - How to deal with fits (convulsions/seizures) in adults and young children.
Wounds - Immediate actions for wounds, bleeding, and bleeding associated with fractures.
Unconscious patient who is breathing - How to deal with an unrousable patient who IS breathing (includes recovery position)
CPR for adults - Adults who have collapsed, unrousable and NOT breathing.
CPR for babies - Babies who are unrousable and NOT breathing.
Collapsed patient in detail - Explains the complete scenario including checks for breathing, circulation, etc.
These files have been prepared by Sussex Ambulance Service and comply with European Resuscitation Council Guidelines.
British Red Cross - First Aid Tips Simple, straightforward and easy to understand first aid tips
St Johns Ambulance St John Ambulance believes that everyone should learn at least the basic first aid techniques.
These links all come from trusted resources but if you are unsure about these or any other medical matters please contact your doctor or pharmacist for advice.
A cold is a mild viral infection of the nose, throat, sinuses and upper airways. It can cause nasal stuffiness, a runny nose, sneezing, a sore throat and a cough. Usually it's a self-limiting infection – this means it gets better by itself without the need for treatment.
On average, adults have two to five colds each year and school-age children can have up to eight colds a year. Adults who come into contact with children tend to get more colds. This is because children usually carry more of the virus, for longer.
In the UK, you’re more likely to get a cold during the winter months although the reasons why aren’t fully understood at present.
For most people, a cold will get better on its own within a week of the symptoms starting without any specific treatment. However, there are treatments that can help to ease your symptoms and make you feel more comfortable. These are available from your pharmacy, which means that you can treat yourself, rather than needing to see your GP.
There is no cure for colds. Antibiotics, which treat infections caused by bacteria, don't work on cold viruses.
There are a number of self-help measures that may help to ease the symptoms of a cold.
You should try to make sure you get enough rest if you have a cold. It’s not usually necessary to stay off work or school.
Colds & Flu A factsheet on the causes, symptoms, treatment & prevention of colds & the flu
NHS - is it the common cold or the flu? Colds and flu can share some of the same symptoms (sneezing, coughing, sore throat) but are caused by different viruses, and flu can be much more serious. Find out
Factsheet - Common ColdInformation about the diagnosis, treatment and symptoms of the common cold