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Heavitree Health Centre, South Lawn Terrace, Heavitree, Exeter, EX1 2RX, EX1 2RXTel: 01392 281101
The NHS operates a zero tolerance policy with regard to violence and abuse, and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse. In this situation we will notify the patient in writing of their removal from the list, and record in the patient's medical records the fact of the removal and the circumstances leading to it
You can now register to receive information by text message on your phone.
We are offering appointments reminders, and also your doctor may notify you of the results of any tests you have at the practice.
If you wish to opt in for this reminder service please let the staff or your GP know that you are happy to receive information via SMS text message, and we can amend your record accordingly. Alternatively you can email the practice at firstname.lastname@example.org - and provide your mobile number. The reception staff will then enroll you for the reminder service.
Please note it is your responsibility to keep the practice informed of any changes to your personal details, to ensure we hold the correct mobile telephone contact details for you.
There has been a change in thinking about the need for testing urine samples for routine reviews in the wake of more useful blood tests we now have available.
In the future the nurses can advise you if a urine sample is required when you attend for review blood tests – you will not be asked routinely to bring one to your appointment.
This doesn't currently alter the need for urine samples if you think you have a urine infection or 'cystitis'. In these cases, please still bring a sample for testing. White topped urine pots can be collected from the reception desk for this purpose.
We will no longer be asking new patients to bring a urine sample to their new patient check appointment at the practice.
All the staff and doctors at the South Lawn Medical practice want to make sure we communicate with our patients and visitors in the best possible way.
We are looking at developing our letters and leaflets to make sure we have them available in a range of formats so people can choose which they find easier to understand.
For a range of leaflets and advice in an "easy to read format" - you can visit http://www.easyhealth.org.uk/ . They offer a range of leaflets and materials, many of which are free, and all are easy to download and use. Topics include food and excercise, managing health problems and conditions, and certain examinations and procedures.
They also have a range of health videos - all of which are free, which may help with more information about what to expect when you visit the doctor or the hospital.
Please do let the receptionist or doctor know if you would like them to print an easy read leaflet for you, or use it to explain your consultation. If you would like a longer appointment with the doctor or nurse, please ask the receptionist when you book. They will always do their best to help with these requests.
We have just published some useful videos online - these have been made at the practice and help demonstrate things like using an inhaler correctly, how to use the check in machine when you arrive for your appointment and other things you may find useful. You can follow the link to the webpage here from here https://www.youtube.com/user/SouthLawnMed.
We offer an online system for ordering medication and booking apppointments, and we also offer an SMS (text messaging) reminder service for appointments.
Please speak to a member of the reception team if you would like any further help with accessing online services, or if you have any special needs with regards to how we communicate with you, and we will try our best to assist.
Exeter Foodbank provide emergency food and supplies for patients within the area who are struggling to make ends meet.
Vouchers for Exeter foodbank can be obtained from the Citizens Advice Bureau, or Devon County Council. Unfortunately GPs at the Practice are not able to issue vouchers for the Foodbank, but you can visit the website for more information: http://exeter.foodbank.org.uk/
Asthma is a common condition that causes coughing, wheezing, tightness of the chest and breathlessness. Most people with asthma who take the appropriate treatment can live normal lives, but left untreated, asthma can cause permanent damage to the airways
The usual symptoms of asthma are
Not everyone will get all of these symptoms. Some people experience them from time to time; a few people may experience these symptoms all the time.
There isn't a cure for asthma. However, treatments are available to help manage your symptoms. Your treatment plan will be individual to you, combining medicines and asthma management in a way that works best for you
Medicines are only part of your treatment for asthma. You will also need to deal with the things that make it worse. Keep a diary to record anything that triggers your asthma - this can help you to discover a pattern. Using a peak flow meter to monitor your lung function can also help. If you have repeatedly low readings in a certain situation (for example, at the end of a working day, after exercise or after contact with an animal) this may indicate the trigger.
Asthma UK This website has been revamped to meet the needs of the thousands of people with asthma who visit the site each day, either to find important information about asthma and how to control it
Asthma An excellent resource with useful video, audio, images and references relating to asthma.
NHS - Asthma Further information about symptoms, treatment, causes and prevention of Asthma.
These links all come from trusted resources but if you are unsure about these or any other medical matters please contact your doctor or pharmacist for advice.
One in three people will be affected by cancer at some stage in their life. There are many different types of cancer and this page doesn't cover them all, but the general information will help you to access further information and support.
There are videos available Macmillan and the support they offer on the Macmillan Video Site
There is further information and educational videos on the Cancer Research UK Video Site
Cancer - Healthtalkonline Healthtalkonline, an award-winning charity website, lets you share in other people's experiences of health and illness. An excellent resource compiled after interviewing a wide range of people suffering from heart disease.
Cancer Overview An excellent resource with useful video, audio, images and references relating to differing forms of Cancer, the causes & treatments.
Cancerhelp Free information service provided by Cancer Research UK about cancer and cancer care for people with cancer and their families. Information is formatted in such a way that makes understanding the website an easy process
Macmillan Cancer Support Europe's leading cancer information charity, with over 4,500 pages of up-to-date cancer information, practical advice and support for cancer patients, their families and carers.
NHS Further information about symptoms, treatment, causes and prevention of Cancer
Coronary heart disease (CHD) is a preventable disease that was responsible for the deaths of 88,000 people in the UK in 2008 (British Heart Foundation CHD Statistics 2010). In all, 191,00 died from heart and circulatory disease in the UK. Death rates are highest in Scotland and North of England and lowest in the South of England. CHD is the biggest killer in the country.
There are videos available on all aspects of BHF and heart disease on the BHF video site
Now you can download and listen to podcasts free from the BHF - either on the move or in the comfort of your own home. We have a few examples below.
Giving Up Smoking
Risk Factors & Heart Disease
"The British Heart Foundation is Britain’s leading charity fighting heart and circulatory disease – the UK’s biggest killer. The BHF funds research, education and life-saving equipment and helps heart patients return to a full and active way of life. The charity relies on donations to continue its vital work."
The BHS recommends that only properly validated BP monitors be used both in the clinic and at home. All the monitors listed on their website have been clinically validated. This means that all the machines, regardless of their cost, give reliable readings when used correctly. Please note that added cost does not equate to added accuracy.
View a list of clinically validated BP monitors
CHD - Healthtalkonline Healthtalkonline, an award-winning charity website, lets you share in other people's experiences of health and illness. An excellent resource compiled after interviewing a wide range of people suffering from heart disease.
CHD An excellent resource with useful video, audio, images and references relating to CHD.
NHS Further information about symptoms, treatment, causes and prevention of CHD.
British Heart Foundation Our vision is of a world in which people do not die prematurely of heart disease. We will achieve this through our pioneering research, our vital prevention activity and by ensuring quality care and support for people living with heart disease.
Chronic obstructive pulmonary disease (COPD) is the name for a collection of lung diseases including chronic bronchitis, emphysema and chronic obstructive airways disease. The main symptom of COPD is an inability to breathe in and out properly. This is also referred to as airflow obstruction.
NHS Guide to the symptoms, diagnosis, treatment and risks of COPD from the NHS
COPD Factsheet This factsheet is for people who have chronic obstructive pulmonary disease (COPD), or who would like information about it.
British Lung Foundation Information and guidance on living with COPD
Diabetes is a long-term (chronic) condition caused by too much glucose (sugar) in the blood. It is also known as diabetes mellitus. There are two types of diabetes - type 1 and type 2.
According to the charity Diabetes UK, more than two million people in the UK have the condition and up to 750,000 more are believed to have it without realising they do.
More than three-quarters of people with diabetes have type 2 diabetes mellitus. This used to be known as non-insulin dependent diabetes mellitus (NIDDM) or maturity-onset diabetes mellitus. The number of people with type 2 diabetes is rapidly increasing as it commoner in the overweight and obese, which is itself a growing problem.
The remainder have type 1 diabetes mellitus, which used to be known as insulin-dependent diabetes mellitus.
It's recognised that the sooner the blood sugar levels are brought under control, the better the long term prospects of preventing damage. Lifestyle advice about diet, weight management and regular activity is the first step.
Type 1 diabetes will require immediate insulin therapy, Type 2 diabetes will first be managed with a drug called Metformin, if lifestyle changes alone aren't effective. There are now several other drugs used in type 2 diabetes, although eventually some type 2 diabetics will need insulin therapy as it's a progressive disease
There is further information and education on the Diabetes UK Video Site
Diabetes - Healthtalkonline Healthtalkonline, an award-winning charity website, lets you share in other people's experiences of health and illness. An excellent resource compiled after interviewing a wide range of people suffering from heart disease.
Type 1 Diabetes An excellent resource with useful information and references relating to Type 1 Diabetes.
Type 2 Diabetes A useful resource regarding Type 2 Diabetes.
Diabetes UK Largest charity in the UK devoted to the care and treatment of people with diabetes in order to improve the quality of life for people with the condition
NHS Further information about symptoms, treatment, causes and prevention of Diabetes
Mental health is about how we think, feel and behave. One in four people in the UK have a mental health problem at some point in their lives, which affects their daily life, relationships or physical health.
Mental health disorders take many different forms and affect people in different ways. Schizophrenia, depression and personality disorders are all examples of mental health problems. Diseases such as Alzheimer's and dementia generally develop in old age, whereas eating disorders are more common in young people.
The Alzheimer's Society is the leading care and research charity for people with dementia and their carers.
They provide further information and education, support for carers, and quality day and home care on the Alzheimer's Society Video Site
You can subscribe to wellbeing podcasts on the Mental Health Foundation Website.
The website of the Mental Health Foundation outlines the charity’s work in research, policy, service development and service user involvement. The site offers information and publications to download on research, good practice in services and on mental health problems and key issues.
Mental Health - Healthtalkonline Healthtalkonline, an award-winning charity website, lets you share in other people's experiences of health and illness. An excellent resource compiled after interviewing a wide range of people suffering from heart disease.
Alzheimer's Disease An information sheet helping to understand mroe about Alzheimer's Disease
Depression An information sheet helping to understand more about the causes, treatment and understanding of Depression
Alzheimer’s Society Comprehensive information for people with all forms of dementia. Alzheimer's Society is a membership organisation, which works to improve the quality of life of people affected by dementia in England, Wales and Northern Ireland.
Alzheimer Scotland Alzheimer Scotland provides a wide range of specialist services for people with dementia and their carers. We offer personalised support services, community activities, information and advice, at every stage of the dementia journey
Mental Health Foundation Founded in 1949, the Mental Health Foundation is a leading UK charity that provides information, carries out research, campaigns and works to improve services for anyone affected by mental health problems, whatever their age and wherever they live
Osteoarthritis is the most common type of arthritis, affecting 8.5 million people in the UK. It develops gradually over time, causing joints to become stiff and painful. It can affect any joint but commonly affects the hands, knees, hips, feet and spine.
Osteoarthritis usually develops in people who are over 50 years of age, and it is more common in women than in men. It is commonly thought that osteoarthritis is an inevitable part of getting older, but this is not true. Younger people can also be affected by osteoarthritis, often as a result of an injury or another joint condition.
Arthritis Research UKArthritis Research UK is the charity leading the fight against arthritis. Everything we do is underpinned by research
NHS Guide to the symptoms, diagnosis, treatment and risks of Ostearthritis from the NHS
Osteoarthritis Factsheet This factsheet is for people who have osteoarthritis or who would like information about it.
Arthritis Care Arthritis Care exists to support people with arthritis. They are the UK’s largest organisation working with and for all people who have arthritis.
The NHS website contains lots of useful information, tips and advice on living with chronic pain.
Help from your GP and use of NHS services dedicated to pain management can help make sufferers more independant, reduce the severity of pain and assist in day to day with coping with what can be a debilitating condition.
A stroke is a serious medical condition that occurs when the blood supply to part of the brain is cut off.
Like all organs, the brain needs the oxygen and nutrients provided by blood to function properly. If the supply of blood is restricted or stopped, brain cells begin to die. This can lead to brain damage and possibly death.
Strokes are a medical emergency and prompt treatment is essential because the sooner a person receives treatment for a stroke, the less damage is likely to happen.
The NHS Stroke Act FAST pages offer a great deal of information about stroke, including how to recognise the signs, some real stories of stroke sufferers and advice on how to live your life after a stroke.
NHS - Stroke
Chest Heart & Stroke Charity (N.Ireland)
Chest Heart & Stroke Charity (Scotland)
A transient ischaemic attack (TIA), or 'mini-stroke', is caused by a temporary fall in the blood supply to part of the brain, leading to a lack of oxygen to the brain. This can cause symptoms that are similar to a stroke, although they don’t last as long. A TIA lasts only a few minutes and is usually resolved within 24 hours
As TIAs are serious, it is important that they are always investigated so that appropriate treatment can be given quickly. With treatment, the risk of a further TIA or a full stroke can be greatly reduced.