All the staff and doctors at the South Lawn Medical practice want to make sure we communicate with our patients and visitors in the best possible way.
We are looking at developing our letters and leaflets to make sure we have them available in a range of formats so people can choose which they find easier to understand.
For a range of leaflets and advice in an "easy to read format" - you can visit http://www.easyhealth.org.uk. They offer a range of leaflets and materials, many of which are free, and all are easy to download and use. Topics include food and excercise, managing health problems and conditions, and certain examinations and procedures.
They also have a range of health videos - all of which are free, which may help with more information about what to expect when you visit the doctor or the hospital.
Please do let the receptionist or doctor know if you would like them to print an easy read leaflet for you, or use it to explain your consultation. If you would like a longer appointment with the doctor or nurse, please ask the receptionist when you book. They will always do their best to help with these requests.
We have just published some useful videos online - these have been made at the practice and help demonstrate things like using an inhaler correctly, how to use the check in machine when you arrive for your appointment and other things you may find useful. You can follow the link to this here:
Please see the "Helpful Videos" section of our website for more information.
We offer an online system for ordering medication and booking apppointments, and we also offer an SMS (text messaging) reminder service for appointments (please see the separate section of our website for more information about this)
Please speak to a member of the reception team if you would like any further help with accessing online services, or if you have any special needs with regards to how we communicate with you, and we will try our best to assist.