Patient Charter


We are committed to giving you the best possible service. This will be achieved by working together.


  • You will be treated as a partner in your healthcare and the attention you receive.

  • You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.

  • Following discussion you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent.

  • You have the right to see you health records, subject to any limitations in the law, which will be kept confidential.

  • Information about the services we offer will be made available to you. Every effort will be made to ensure that you receive the information, which directly affects your health and the care being offered.

  • People involved in your care will give you their names and ensure that you know how to contact them. Please let us know if you change your name, address or telephone number.

  • It is our job to give you treatment and advice. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.

  • We need help too. Please ask for a home visit only when you feel it is truly necessary. Home visits are only made when patients are too ill to visit the surgery.

  • Patients with urgent medical problems are given priority. This will occasionally mean you may be kept waiting for your own appointment for non-urgent administrative enquiries. Please be understanding and be a patient patient.

  • Please do everything you can to keep appointments. Tell us as soon as possible if you cannot. (please be ready to tell us details of your past illnesses, medication, hospital admissions and any other relevant details)

  • We will provide you with information about how to make suggestions or complaints about the care we offer. We want to improve services, and will therefore welcome any comments you have.


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