South Western Ambulance Service

Committed to providing the Right Care in the Right Place and at the Right Time

What is Right Care, Right Place, Right Time?

Traditionally the ambulance service has been seen as a provider of emergency care to those who are critically ill or seriously injured and as a means of transport to hospital. 

The modern ambulance service, however, plays a much more crucial role in delivering care to those with urgent needs in relation to both acute and chronic medical presentations and also social care and mental health care needs.

Right Care, Right Place, Right Time is therefore concerned with providing patients who make contact with the 999 service with the most appropriate care. Care that meets the clinical need, is delivered by the most appropriate clinician and is provided at a location that is most suitable to the needs of the patient and of the wider health care community.


Within the South West health community there are currently 2,750 alternative Urgent Care services which are available to the Trust to help manage patients closer to their homes and reduce the reliance on Emergency Departments. These services include Minor Injury Units, Walk in Centres, Community Nurses and Rapid Response Teams.

South Western Ambulance Service NHS Foundation Trust has produced a Right Care video that can be seen below.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website