Heavitree Health Centre, South Lawn Terrace, Heavitree, Exeter, EX1 2RXTel: 01392 281101
The NHS operates a zero tolerance policy with regard to violence and abuse, and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse. In this situation we will notify the patient in writing of their removal from the list, and record in the patient's medical records the fact of the removal and the circumstances leading to it
You can now register to receive information by text message on your phone.
We are offering appointments reminders, and also your doctor may notify you of the results of any tests you have at the practice.
If you wish to opt in for this reminder service please let the staff or your GP know that you are happy to receive information via SMS text message, and we can amend your record accordingly. Alternatively you can email the practice at firstname.lastname@example.org - and provide your mobile number. The reception staff will then enroll you for the reminder service.
Please note it is your responsibility to keep the practice informed of any changes to your personal details, to ensure we hold the correct mobile telephone contact details for you.
There has been a change in thinking about the need for testing urine samples for routine reviews in the wake of more useful blood tests we now have available.
In the future the nurses can advise you if a urine sample is required when you attend for review blood tests – you will not be asked routinely to bring one to your appointment.
This doesn't currently alter the need for urine samples if you think you have a urine infection or 'cystitis'. In these cases, please still bring a sample for testing. White topped urine pots can be collected from the reception desk for this purpose.
We will no longer be asking new patients to bring a urine sample to their new patient check appointment at the practice.
All the staff and doctors at the South Lawn Medical practice want to make sure we communicate with our patients and visitors in the best possible way.
We are looking at developing our letters and leaflets to make sure we have them available in a range of formats so people can choose which they find easier to understand.
For a range of leaflets and advice in an "easy to read format" - you can visit http://www.easyhealth.org.uk/ . They offer a range of leaflets and materials, many of which are free, and all are easy to download and use. Topics include food and excercise, managing health problems and conditions, and certain examinations and procedures.
They also have a range of health videos - all of which are free, which may help with more information about what to expect when you visit the doctor or the hospital.
Please do let the receptionist or doctor know if you would like them to print an easy read leaflet for you, or use it to explain your consultation. If you would like a longer appointment with the doctor or nurse, please ask the receptionist when you book. They will always do their best to help with these requests.
We have just published some useful videos online - these have been made at the practice and help demonstrate things like using an inhaler correctly, how to use the check in machine when you arrive for your appointment and other things you may find useful. You can follow the link to the webpage here from here https://www.youtube.com/user/SouthLawnMed.
We offer an online system for ordering medication and booking apppointments, and we also offer an SMS (text messaging) reminder service for appointments.
Please speak to a member of the reception team if you would like any further help with accessing online services, or if you have any special needs with regards to how we communicate with you, and we will try our best to assist.
Exeter Foodbank provide emergency food and supplies for patients within the area who are struggling to make ends meet.
Vouchers for Exeter foodbank can be obtained from the Citizens Advice Bureau, or Devon County Council. Unfortunately GPs at the Practice are not able to issue vouchers for the Foodbank, but you can visit the website for more information: http://exeter.foodbank.org.uk/
MB ChB, MRCGP, FP Cert. Qualified from Bristol University in 1981.
Dr Harrison worked in Truro, Yeovil, Taunton and Wolverhampton and completed GP training in Exeter in 1985. He worked in Peru for two years and joined the practice in 1990. He has been a GP trainer for more than 15 years and is a shared care prescriber for patients with substance misuse. He continues to enjoy the variety and complexity of General Practice in caring for the health of families and individuals.
MBChB, DCH, MRCGP, DSRH
Dr Richold qualified from Birmingham Medical School in 1990.He worked as a hospital doctor in Birmingham and Worcester before travelling to New Zealand.He gained further invaluable experience in paediatrics, emergency medicine, orthopaedics and palliative care medicine in Christchurch and Tauranga before returning to Exeter in order to complete his training in General Practice.He enjoys all aspects of General Practice and is both a GP Trainer and Faculty of Sexual and Reproductive Healthcare Trainer. He fits and removes contraceptive coils and implants as well as training other doctors in these procedures.
BMBS MRCGP q. 2007.
Dr Annetts moved to Exeter in 2002 from North Devon to study at Peninsula Medical School. After qualifying as a doctor he worked in Exeter and Torbay before completing his GP training in Exeter and joining the practice as a partner in 2013. He lives in Exeter with his wife and four young children. He has a particular interest in child health, diabetes and allergy. He loves Exeter and being part of the community in this wonderful city. He works full time at the surgery and also enjoys training medical students at the University of Exeter Medical School. He is also a shared care prescriber for patients with substance misuse.
MBBSQualified from King's College Hospital London in 1988
After qualifying Dr Wood worked in Somerset and New Zealand for 2 years before commencing her GP training, which she completed whilst working in the West Midlands. She then worked part time as a salaried GP both in the Midlands and then also latterly in Devon, at the South Lawn medical Practice and also at Chapel Platt surgery in Topsham, whilst her family was younger. She became a partner at the practice here in April 2013. She has an interest in women's health and contraception and is trained in fitting and removing contraceptive implants and coils. She is also involved in teaching medical students both at the practice and also at the medical school in Exeter.
BSc, MBBCh, MRCGP, DSRH
Dr Taylor moved to the UK from South Africa in 2013. She qualified at the University of the Witwatersrand, Johannesburg, South Africa in 2012. On moving to the UK she then worked at the Royal Devon and Exeter hospital, before starting her GP training in 2015. Since completing her GP training, she has been working in various practices around Exeter. Dr Taylor has an interest in Children’s Health, Women’s health, and is trained in fitting and removing contraceptive implants. She lives in Exeter with her husband and two cats, and enjoys baking, cooking and travelling.
MBBS, DGM, DCH, DRCOG, DFSRH, nMRCGP, Fully registered in 2006, London.
Dr Young qualified from St Georges Hospital Medical School in London 2005 and worked in hospital medicine for a short while before doing GP training in Surrey. She then spent some time working as a GP in Windsor before making the decision to move to Devon in 2011. Dr Young joined the practice in 2012 as a salaried GP and has surgeries on Tuesday and Thursday mornings - she does not have a patient list of her own but can see any patient registered at the Practice. Helena lives in Exeter with her husband and two children and is very settled here. She loves all areas of General Practice and is also trained to fit contraceptive coils and implants, providing a full counselling service on this, along with a couple of the partners.
On occasions such as absences due to holiday, training or sickness a locum Doctor is employed by the Practice. Locum Doctors are fully trained and experienced general practitioners.
Alison Pearce, Julie Howarth, Angie Crotty and Sue Purkess are qualified nurses with an expanding role in the Practice. They are assisted by Alison Smith, Healthcare Assistant.
To support the Nurses, Emily Ashplant has begun working as a Healthcare Assistant. Emily also works within the reception team.
Is the Practice Manager and is in overall charge of the Practice.
Deputy Practice Manager.
Supervises day to day running of reception, the receptionists
and administrative staff.
Alison Eve and Lydia Colling-Sylvester - the midwives - can be contacted on the main hospital switchboard number 01392 411611.
The midwives normally run clinics at the practice twice a week and share pregnancy care with your own Doctor. If you think you are pregnant you should see your Doctor in the first instance. He or she will then arrange for you to see a Midwife.
Clare Gawthorne leads the team of Community (District) Nurses.
Community (District) Nurses attend patients who need nursing care at home.
To contact them please telephone 01392 211917, and Out of Hours Community Nurse number is 0845 6710 270.
The Community Physiotherapist, James, is based at the Practice. Referral to him is normally made through your Doctor. If you have had an injury in the last two weeks you may be able to attend an Acute Injuries Clinic.
For more information on booking a Physiotherapy appointment, speak to your doctor.
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