To request an urgent appointment for today or tomorrow (Monday to Friday)
- Phone us Monday to Friday, 8.30am to 6.00pm.
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.30am to 6.00pm.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
To request a routine appointment
- Use your NHS account (on the NHS website or in the NHS app).
- Use an online form The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 6.00pm – 8:30am.
- Use your Systmonline account
- Phone us Monday to Friday, 8.30am to 6.00pm.
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.30am to 6.00pm.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. As a Practice we value continuity, and this means we will encourage patients to see their named GP even if it means waiting longer for an appointment.
Home visits
Home visits are very time consuming and it is always appreciated if you can get to the surgery. If you, or your child, are very poorly and you can come to the surgery please give the receptionist prior warning and she will arrange for the Doctor to see you as quickly as possible.
If a home visit is unavoidable, please make your request as soon as you are able. Please bear in mind that it makes the organisation and function of our practice team so much easier if requests for home visits are made between 8.30 a.m. and 10.00 a.m. The Practice staff will ask you for some details so the Doctor can visit the most urgent patients first and will know if he/she needs any special equipment. Your Doctor may telephone you after morning surgery to find out more about your condition.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email.
Appointments by phone, or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
Cancelling or changing an appointment
- Use your NHS account (on the NHS website or in the NHS app).
- [Provide information about different options for cancelling, including phone numbers and links if necessary]
If you need help when we are closed
If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.
For urgent medical advice between 6.30pm and 8.30am weekdays, or during weekends and Bank Holidays, use NHS 111.
For children under 5 phone 111.
For people aged 5 and over go to the 111.nhs.uk website.
Enhanced Access Appointments
Since October 2022, all GP practices are now offering enhanced access appointments to their patients through their Primary Care Network (PCN). This means your GP practice may be available for appointments outside of core hours on predetermined days.
These appointments will be bookable in advance, and some may be available same day (subject to capacity). Various health care professionals working within the practices teams will be available during these additional hours, offering a range of services outside core hours.
To provide greater flexibility to patients, you may be booked in for an enhanced access appointment at any of the practices within our PCN. Our PCN, called ‘Nexus’ includes five local GP practices; Mount Pleasant Health Centre, South Lawn Medical Practice, Hill Barton Surgery, The Heavitree Practice & ISCA Medical Centre.
For more information regarding enhanced access appointments please visit www.nexuspcn.co.uk/enhanced-access-appointments/
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
