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Noticeboard

Violence and Aggression Policy

The NHS operates a zero tolerance policy with regard to violence and abuse, and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse. In this situation we will notify the patient in writing of their removal from the list, and record in the patient's medical records the fact of the removal and the circumstances leading to it

 

Text Message Reminders

mobile phoneYou can now register to receive information by text message on your phone.

We are offering appointments reminders, and also your doctor may notify you of the results of any tests you have at the practice.

If you wish to opt in for this reminder service please let the staff or your GP know that you are happy to receive information via SMS text message, and we can amend your record accordingly.  Alternatively you can email the practice at slmp@nhs.net - and provide your mobile number.  The reception staff will then enroll you for the reminder service.

Please note it is your responsibility to keep the practice informed of any changes to your personal details, to ensure we hold the correct mobile telephone contact details for you.

 

Urine Samples

There has been a change in thinking about the need for testing urine samples for routine reviews in the wake of more useful blood tests we now have available.

 

 In the future the nurses can advise you if a urine sample is required when you attend for review blood tests – you will not be asked routinely to bring one to your appointment.

 

This doesn't currently alter the need for urine samples if you think you have a urine infection or 'cystitis'. In these cases, please still bring a sample for testing.  White topped urine pots can be collected from the reception desk for this purpose.

 

We will no longer be asking new patients to bring a urine sample to their new patient check appointment at the practice.

Improving Access

All the staff and doctors at the South Lawn Medical practice want to make sure we communicate with our patients and visitors in the best possible way.

We are looking at developing our letters and leaflets to make sure we have them available in a range of formats so people can choose which they find easier to understand. 

For a range of  leaflets and advice in an "easy to read format" - you can visit http://www.easyhealth.org.uk/ .  They offer a range of leaflets and materials, many of which are free, and all are easy to download and use. Topics include food and excercise, managing health problems and conditions, and certain examinations and procedures.

They also have a range of health videos - all of which are free, which may help with more information about what to expect when you visit the doctor or the hospital.

Please do let the receptionist or doctor know if you would like them to print an easy read leaflet for you, or use it to explain your consultation.  If you would like a longer appointment with the doctor or nurse, please ask the receptionist when you book.  They will always do their best to help with these requests.

We have just published some useful videos online - these have been made at the practice and help demonstrate things like using an inhaler correctly, how to use the check in machine when you arrive for your appointment and other things you may find useful.  You can follow the link to the webpage here from here http://www.youtube.com/user/SouthLawnMed.

We offer an online system for ordering medication and booking apppointments, and we also offer an SMS (text messaging) reminder service for appointments.

Please speak to a member of the reception team if you would like any further help with accessing online services, or if you have any special needs with regards to how we communicate with you, and we will try our best to assist.

 Exeter Foodbank

Exeter Foodbank provide emergency food and supplies for patients within the area who are struggling to make ends meet. 

Vouchers for Exeter foodbank can be obtained from the Citizens Advice Bureau, or Devon County Council.  Unfortunately GPs at the Practice are not able to issue vouchers for the Foodbank, but you can visit the website for more information:  http://exeter.foodbank.org.uk/

How to Register

registrationPlease call in at reception bringing your medical card with you if you have one.  If you do not have a medical card please bring some other documents to confirm your identity, eg passport and utility bill. We will need your previous and current postcodes before we can register you.  

You will need to complete a form and arrange an appointment for a new patient health check to start the registration process. You will be given a Practice Leaflet and a medical questionnaire which you need to complete and bring with you for your new patient health check.

It can take several weeks for transfer of your medical records so it is important you supply the basic information requested on the medical questionnaire.

 

Named, Accountable GP for all Patients

Building on commitments to deliver more personalised care it is a requirement for all patients to be allocated a named accountable GP with effect from 1 April 2015.

The named accountable GP will take lead responsibility for the co-ordination of all appropriate services and ensure they are delivered to each of their patients where required (based on the clinical judgement of the named accountable GP).


The partners of The South Lawn Medical Practice have personal lists and every patient registered with the practice will already have a named accountable GP.

Newly registered patients will be allocated a named GP when they register.

 

Practice Area

The Practice accepts new patients -from within the City Boundary East of the River Exe, excluding Topsham, a map of the practice area may be viewed in in the Practice showing the precise area area from which new patients may be accepted on to the list.  Or, follow this useful link to view the catchment area for the Practice, and check whether your postcode falls within this area: 

 https://www.primarycare.nhs.uk/publicfn/catchment.aspx?oc=L83084&h=600&w=800&if=0

Existing patients who move outside the Practice area will need to register with their new local Practice.

 
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