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Violence and Aggression Policy

The NHS operates a zero tolerance policy with regard to violence and abuse, and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse. In this situation we will notify the patient in writing of their removal from the list, and record in the patient's medical records the fact of the removal and the circumstances leading to it


Text Message Reminders

mobile phoneYou can now register to receive information by text message on your phone.

We are offering appointments reminders, and also your doctor may notify you of the results of any tests you have at the practice.

If you wish to opt in for this reminder service please let the staff or your GP know that you are happy to receive information via SMS text message, and we can amend your record accordingly.  Alternatively you can email the practice at - and provide your mobile number.  The reception staff will then enroll you for the reminder service.

Please note it is your responsibility to keep the practice informed of any changes to your personal details, to ensure we hold the correct mobile telephone contact details for you.


Urine Samples

There has been a change in thinking about the need for testing urine samples for routine reviews in the wake of more useful blood tests we now have available.


 In the future the nurses can advise you if a urine sample is required when you attend for review blood tests – you will not be asked routinely to bring one to your appointment.


This doesn't currently alter the need for urine samples if you think you have a urine infection or 'cystitis'. In these cases, please still bring a sample for testing.  White topped urine pots can be collected from the reception desk for this purpose.


We will no longer be asking new patients to bring a urine sample to their new patient check appointment at the practice.

Improving Access

All the staff and doctors at the South Lawn Medical practice want to make sure we communicate with our patients and visitors in the best possible way.

We are looking at developing our letters and leaflets to make sure we have them available in a range of formats so people can choose which they find easier to understand. 

For a range of  leaflets and advice in an "easy to read format" - you can visit .  They offer a range of leaflets and materials, many of which are free, and all are easy to download and use. Topics include food and excercise, managing health problems and conditions, and certain examinations and procedures.

They also have a range of health videos - all of which are free, which may help with more information about what to expect when you visit the doctor or the hospital.

Please do let the receptionist or doctor know if you would like them to print an easy read leaflet for you, or use it to explain your consultation.  If you would like a longer appointment with the doctor or nurse, please ask the receptionist when you book.  They will always do their best to help with these requests.

We have just published some useful videos online - these have been made at the practice and help demonstrate things like using an inhaler correctly, how to use the check in machine when you arrive for your appointment and other things you may find useful.  You can follow the link to the webpage here from here

We offer an online system for ordering medication and booking apppointments, and we also offer an SMS (text messaging) reminder service for appointments.

Please speak to a member of the reception team if you would like any further help with accessing online services, or if you have any special needs with regards to how we communicate with you, and we will try our best to assist.

 Exeter Foodbank

Exeter Foodbank provide emergency food and supplies for patients within the area who are struggling to make ends meet. 

Vouchers for Exeter foodbank can be obtained from the Citizens Advice Bureau, or Devon County Council.  Unfortunately GPs at the Practice are not able to issue vouchers for the Foodbank, but you can visit the website for more information:

Other Services


The Community Physiotherapist is based at the Practice. Referral is normally  through your Doctor. If you have had an injury in the last two weeks you may be able to attend an Acute Injuries Clinic, see below.

bandageAcute Injuries Clinic

lf you would like physiotherapy advice because you have had an injury within the last two weeks you may be able to attend an Acute Injury clinics in the City. You need to telephone 01392 822344. The acute injury clinic provides a brief assessment and advice. You will be advised whether a fuller assessment and follow up will be required at this appointment.

Cervical Smears

At present normal smears are repeated every 3 years for women aged 25 - 49 years and every 5 years for women aged 50 - 64 years. If you are between 25 and 64 years of age you should receive a recall automatically, but if you have not had a smear within the above timescales please make an appointment. A smear is the only way to detect early changes to the neck of the womb and allow treatment to prevent cancer.


Women between 50 - 65 years are invited to attend the local breast screening unit every 3 years for mammography to detect any abnormality.

Sexual Health and Contraceptive Services

Doctors and Nurses provide confidential advice or treatment including:-

  • Teenage Sexual Health matters
  • Contraceptive pill
  • Safe sex
  • IUCDs (coil fitting service)
  • Implanon - Contraceptive implant.
  • Vasectomy
  • Sterilisation
  • Emergency contraception

If you have had sex without using contraception or think your contraception might have failed, arrange to see the Doctor or Nurse as quickly as possible. You should do so within 72 hours of unprotected sex. However treatment in the first 24 hours is the most effective. It would be helpful if you tell the receptionist you require emergency contraception so that she can arrange an urgent appointment.

Most pharmacies can dispense the emergency contraceptive pill to women over 16 years of age for a fee, without a Doctor's prescription. The Walk In Centres and The Contraceptive Clinic also offer this service.

Minor Surgery

The Doctors provide minor surgery services, e.g. injection of joints, removal of skin blemishes, cysts and moles, removal of ingrowing toe nails. The Practice Nurses run clinics for cautery of warts and verrucae. For an assessment please see your own Doctor before making a special minor surgery appointment. Minor surgery for cosmetic reasons only is not available under the NHS.

flu_jabFlu Vaccination

Anyone aged 65 years or over, or who suffers from diabetics, asthma, heart disease, chest problems, kidney or liver disease should be vaccinated each autumn against influenza.

Travel Advice/Immunisation

As well as routine vaccinations we specifically deal with holiday vaccinations and advice on travelling.  Please see the Practice Nurse as soon as your travel arrangements are confirmed as some vaccinations have to be given with set intervals and the more time available, the easier this will be to achieve. You may obtain up to date travel and immunisation advice from NHS Direct 0845 4647.

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